how can we help?
Frequently Asked Questions
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HELP! I need a swimsuit ASAP!
Depending on availability, we can arrange same day pick-up, please reach us via instagram – @DearSEAStories.
When will you restock?
Our products are limited, restock depends on fabric availability. We love creating new and unique designs for you!
What's your payment method?
BANK DEPOSIT - GoTyme & P.S. Bank
GCASH
Paypal and major credit cards
COD – Only available via Shopee
For payment made via bank deposit and GCASH, you may send your deposit slip and/or receipt here: dearsea.shop@gmail.com
When will you ship my orders?
It takes 1-2 working days to process your order. As soon as your payment has been confirmed, we try to ship your order as soon as possible. We ship Mondays-Saturdays.
What courier do you use?
LBC & J&T (local), FEDEX & LBC (international)
How much is the shipping fee?
Shipping fee for Luzon is PhP160, and PhP 200 for Visayas and Mindanao.
When will I receive my order?
2-4 Days to Metro Manila
4-12 Days Outside Metro Manila
You may track your orders made through the websites:
J&T Express: https://www.jtexpress.ph/index/query/gzquery.html
Where will my order ship from?
Rizal, Philippines
Can I change my order details?
For orders made through our website, we try to ship your order as soon as possible, but we can change it if it has not been shipped yet – please contact us via instagram - @DearSEAStories.
I need help on my size!
Shoot us a DM on instagram; @DearSEAStories, or drop us an e-mail; dearsea.talk@gmail.com
Do you accept returns and exchange?
Due to hygienic and health concerns, we don’t accept return and exchange.
Are your photos actual photos?
Yes! They’re actual photos but color may vary depending on lighting and device used.
Where can I purchase?
Here are our official channels where you can purchase our products:
SHOPEE - http://shopee.ph/dearsea
WEBSITE – http://www.dearseastories.com